Customer Communication

    Quality Policy
    Tube-Fab Ltd. accepts the responsibility for the complete satisfaction of our customers. This responsibility is applied through:

    • 100% on time delivery with zero escapes
    • total commitment to meeting and exceeding all requirements
    • competence and awareness of our employees
    • continually improving the effectiveness of the quality management system.
    • adherence to proven procedures

    We are committed to building quality partnerships with our customers by consistently providing quality products, optimized processing and on-time delivery. To support this commitment, Tube-Fab has established a Quality Management System that meets the AS9100 Standard.

    This commitment is further demonstrated through:

    • Ensuring adequate and on-going training is provided to our employees
    • Adhering to proven procedures
    • Our total devotion to meeting and exceeding all requirements
    • Continually reviewing and improving the effectiveness of our Quality Management System 

    Terms and Conditions of Delivery for customers’ purchase order define the requirements beyond those defined by the drawing(s) and/or specification(s) and are stated to better communicate performance agreements of both parties.

    Customer agrees to maintain confidentiality of and not use and disclose drawings, specifications, technical information or any other data supplied by Tube-Fab Ltd.

    Quotations are valid for 30 days from date of submission.

    Payment terms of Tube-Fab Ltd are 30 days unless otherwise indicated.

    Delivery of finished goods is a part of Tube-Fab’s service.

    Standard commercial packaging is a part of Tube-Fab’s service. Specialized packing will be agreed prior to manufacturing of goods.

    Manufacturer’s warranty applies to raw materials and hardware.
    Non-Conforming Products/Services
    Customer shall submit notification to Tube-Fab Ltd of any nonconforming product and/or material within 5 business days after the receipt of products.

Copyright © 2012 TUBE-FAB.